Privacy Policy

Sales Coach Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform.

By accessing or using Sales Coach Pro, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our services.

Account Information

When you create an account, we collect:

• Full name and email address
• Organization name and role
• Password (encrypted and never stored in plain text)
• Profile picture (optional)

Usage Data

As you use the platform, we automatically collect:

• Practice call recordings and transcripts
• Performance metrics and scores
• Sales scripts you upload or create
• Device information and IP address
• Browser type and operating system
• Pages visited and features used

AI Training Data

To provide our AI-powered coaching features, we process:

• Voice recordings from practice calls
• Real sales call uploads (when you choose to convert them to scenarios)
• Custom sales scripts and objection handling frameworks

Important: We never use your data to train third-party AI models. Your organization's data remains private and is only used to improve your team's experience within Sales Coach Pro.

We use the information we collect to:

• Provide, maintain, and improve our AI coaching platform
• Generate personalized practice scenarios based on your scripts
• Analyze call performance and provide forensic feedback
• Track team progress and display analytics
• Send important service updates and notifications
• Respond to customer support requests
• Detect and prevent fraud or abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your call recordings or scripts to train general-purpose AI models.

We may share your information in the following circumstances:

Within Your Organization

Your practice call data, scores, and performance metrics are visible to administrators in your organization. This enables team coaching and progress tracking.

Service Providers

We work with trusted third-party service providers who help us operate our platform:

• Clerk: Authentication and user management
• Supabase: Database hosting and storage
• Google Cloud: AI voice models and speech processing
• Vercel: Application hosting and delivery

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or abuse
• Protect the safety of our users or the public

Business Transfers

If Sales Coach Pro is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

We implement industry-standard security measures to protect your information:

• Encryption in transit: All data is transmitted over HTTPS with TLS 1.3
• Encryption at rest: Database and file storage are encrypted using AES-256
• Access controls: Row-level security policies ensure users only see their organization's data
• Authentication: Secure session management with automatic timeout
• Regular audits: Ongoing security reviews and vulnerability scanning

While we take reasonable precautions, no system is 100% secure. If you become aware of any security vulnerability, please contact us immediately at salescoachpro@safdigital.xyz.

We retain your information for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained until account deletion
• Practice call recordings: Retained for 12 months, then automatically deleted
• Performance analytics: Aggregated data retained indefinitely for trend analysis
• Sales scripts: Retained until manually deleted by your organization

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a machine-readable format
• Objection: Opt out of certain data processing activities

To exercise these rights, contact us at salescoachpro@safdigital.xyz. We will respond within 30 days.

Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

Sales Coach Pro is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States.

We comply with applicable data protection laws, including GDPR for European users and CCPA for California residents. By using our services, you consent to this transfer.

Sales Coach Pro is not intended for children under 16. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by:

• Email to your registered address
• In-app notification when you next log in
• Updating the "Last Updated" date at the top of this page

Continued use of Sales Coach Pro after changes take effect constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

• Email: salescoachpro@safdigital.xyz
• Legal inquiries: salescoachpro@safdigital.xyz
• Security issues: salescoachpro@safdigital.xyz