Privacy Policy

This Privacy Policy describes how SAF, LLC ("we," "us," or "our"), operating as Sales Coach Pro, collects, uses, and shares information when you access or use our services at salescoachpro.app, salescoachpro.io, and any related applications or services (collectively, the "Services").

By using our Services, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our Services.

We collect the following categories of information:

Account Information. When you create an account, we collect your name, email address, and payment information. If you register through a third-party authentication provider, we receive basic profile information from that provider.

Content You Provide. We collect content that you upload, submit, or otherwise provide to the Services, including call recordings, audio files, documents, and text inputs.

Usage Data. We collect information about how you interact with the Services, including features accessed, actions taken, frequency of use, and session duration.

Device and Log Data. We automatically collect technical information such as your IP address, browser type and version, operating system, referring URLs, pages visited, and approximate location derived from your IP address.

Communications. We collect information you provide when you contact us for support, submit feedback, or otherwise communicate with us.

We use the information we collect for the following purposes:

• To provide, operate, maintain, and improve our Services
• To process transactions and manage your account
• To perform customer relationship management
• To communicate with you regarding your account, including service announcements, technical notices, and support responses
• To send promotional communications where you have provided consent or where otherwise permitted by applicable law (you may opt out at any time)
• To detect, prevent, and address fraud, abuse, and security issues
• To comply with applicable laws, regulations, and legal obligations
• To enforce our Terms of Service and protect our rights, property, and safety

We process your information on the following legal bases, as applicable: performance of a contract with you, your consent, our legitimate business interests (where not overridden by your rights), and compliance with legal obligations.

We share information with the following categories of third parties as necessary to operate our Services:

Service Providers

We use third-party service providers to help us operate and deliver the Services, including:

• Vercel
• Supabase
• Google
• OpenAI
• Anthropic
• Deepgram
• PostHog

These providers are contractually obligated to use your information only as necessary to perform services on our behalf and in accordance with this Privacy Policy. For detailed information about our service providers and their roles, please contact us or request disclosure under NDA.

We do not sell or rent your personal information to third parties.

Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.

Depending on your location, you may have certain rights regarding your personal information:

• Access. Request a copy of the personal information we hold about you.
• Deletion. Request that we delete your personal information, subject to certain legal exceptions.
• Correction. Request correction of inaccurate personal information.
• Portability. Request your data in a structured, commonly used, machine-readable format.
• Opt Out of Marketing. Unsubscribe from promotional communications at any time using the link provided in such communications or by contacting us.
• Withdraw Consent. Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Object to Processing. Object to processing based on legitimate interests under certain circumstances.

California Residents. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

Other U.S. State Residents. Residents of Virginia, Colorado, Connecticut, Utah, and other states with applicable privacy laws may exercise similar rights as described above.

International Users. If you are located in the European Economic Area, United Kingdom, or other jurisdictions with data protection laws, you may have additional rights under applicable regulations, including the rights described above. Where we transfer data internationally, we rely on appropriate legal mechanisms such as Standard Contractual Clauses.

To exercise any of these rights, contact us at support@salescoachpro.app. We will respond to your request within 30 days.

We will not discriminate against you for exercising any of your privacy rights.

We retain your information for as long as your account is active or as reasonably needed to provide our Services to you.

Upon account deletion or termination, we will delete or anonymize your information within 90 days, except where retention is required by applicable law or regulation (for example, payment and transaction records retained for tax and legal compliance purposes).

We may also retain limited information as necessary to resolve disputes, enforce our agreements, and comply with legal obligations.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our Services prior to the change becoming effective. Your continued use of the Services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

SAF, LLC

Email: support@salescoachpro.app