Terms of Service

These Terms of Service ("Terms") are a legal agreement between you ("you" or "your") and SAF, LLC ("Company," "we," "us," or "our"), governing your access to and use of the Sales Coach Pro platform, including all related websites, applications, and services (collectively, the "Service").

By accessing or using the Service, creating an account, or clicking "I Agree," you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. References to "you" and "your" will include that organization.

• Age Requirement. You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you meet this requirement.
• Legal Capacity. You must have the legal capacity to enter into a binding contract. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
• Accurate Information. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
• Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately at support@salescoachpro.app if you become aware of any unauthorized access to or use of your account.

• Subscription Plans. The Service is available under the subscription plans and pricing displayed on our current pricing page. We reserve the right to modify pricing at any time, with 30 days advance notice to existing subscribers. Price changes will take effect at the start of your next billing cycle.
• Billing. Subscriptions are billed on a recurring monthly or annual basis. Fees are charged in advance in U.S. dollars. You authorize us to charge the payment method on file for all applicable fees.
• Free Trial. New users may receive a free trial period with access to platform features. If you do not cancel before your trial period ends, your payment method will be automatically charged the applicable subscription fee. Trial availability and duration may vary.
• Cancellation. You may cancel your subscription at any time through your account settings or by contacting us at support@salescoachpro.app. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until that date.
• Refunds. All fees are non-refundable, except: (a) if you cancel during a free trial period before being charged, or (b) if we determine a billing error occurred. We reserve the right to issue refunds or credits at our sole discretion.
• Suspension for Non-Payment. If payment fails or your account becomes overdue, we may suspend or restrict access to the Service until payment is received.

• Your Content. You retain all ownership rights in any content you upload, submit, or make available through the Service, including but not limited to call recordings, transcripts, scripts, documents, and knowledge base materials ("Your Content"). You are solely responsible for Your Content and represent that you have all necessary rights and consents to upload and use it.
• License to Us. By uploading Your Content, you grant us a limited, non-exclusive, worldwide license to use, process, store, and display Your Content solely as necessary to provide and maintain the Service. This license terminates when you delete Your Content or when your account is terminated, except as required for backup, archival, or legal compliance purposes.
• Our Content. The Service, including all software, design, text, graphics, interfaces, trademarks, logos, and other intellectual property, is owned by or licensed to us and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.
• Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.
• Feedback. If you provide us with suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Service without any obligation or compensation to you.
• Aggregated Data. We may collect and use aggregated, anonymized, or de-identified data derived from your use of the Service for purposes including service improvement, analytics, and benchmarking. Such data will not identify you or any individual.

• Not Professional Advice. The Service uses artificial intelligence to generate coaching feedback, performance analysis, practice scenarios, and other outputs ("AI Outputs"). AI Outputs are intended as educational and training aids only. They do not constitute professional, legal, financial, medical, or employment advice. You should not rely solely on AI Outputs when making business or employment decisions.
• Accuracy Not Guaranteed. AI Outputs may contain errors, inaccuracies, or omissions. We do not warrant the accuracy, completeness, reliability, or suitability of any AI Output. You are responsible for evaluating and verifying all AI Outputs before acting on them.
• Simulations. Practice scenarios, role-play exercises, and simulated conversations provided through the Service are fictional simulations for training purposes only. They are not representations of real individuals, companies, or situations.
• Third-Party AI Providers. We use third-party artificial intelligence providers to process content and generate AI Outputs. By using the Service, you acknowledge and consent to this processing. We do not control and are not responsible for the underlying AI models or their outputs.
• No Guarantee of Results. We make no guarantees regarding the outcomes, performance improvements, or business results you may achieve from using the Service or following AI Outputs.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Upload, transmit, or store content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable.
• Share your account credentials with any other person or allow others to access the Service through your account.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service.
• Scrape, crawl, or use automated means to access or extract data from the Service, except through our published APIs with our prior written consent.
• Use the Service, or any data or insights obtained from it, to develop, train, or improve a competing product or service.
• Interfere with or disrupt the integrity, security, or performance of the Service or its underlying infrastructure.
• Attempt to gain unauthorized access to any part of the Service, other user accounts, or related systems.
• Upload content that infringes any intellectual property right or that you do not have the right to use.
• Resell, sublicense, or redistribute access to the Service without our prior written consent.

We reserve the right to suspend or terminate your access to the Service, without prior notice or liability, if we reasonably believe you have violated this section.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THE LIMITATIONS IN THIS SECTION REFLECT A REASONABLE ALLOCATION OF RISK AND ARE A FUNDAMENTAL PART OF THE BASIS OF THE BARGAIN BETWEEN YOU AND THE COMPANY. THE SERVICE WOULD NOT BE PROVIDED WITHOUT THESE LIMITATIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Kansas, without regard to its conflict of laws principles.

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@salescoachpro.app and attempt to resolve the dispute informally for at least thirty (30) days. Most disputes can be resolved without formal proceedings.

Binding Arbitration

If we cannot resolve a dispute informally, you and we each agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Kansas. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver

YOU AND THE COMPANY AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.

Exceptions

• Small Claims. Either party may bring an individual action in small claims court for disputes within its jurisdiction.
• Injunctive Relief. Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

• Modifications to Terms. We may modify these Terms at any time by posting the updated version on our website. We will provide at least thirty (30) days advance notice of material changes via email or prominent notice within the Service. Your continued use of the Service after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription before the changes take effect.
• Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
• Entire Agreement. These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements and understandings.
• Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law.
• No Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any term shall not be deemed a waiver of any other term.
• Force Majeure. We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or power failures, or third-party service outages.
• Notices. We may send notices to you via email at the address associated with your account or through the Service. You may send notices to us at support@salescoachpro.app. Notices are deemed received upon delivery for email and upon posting for in-Service notifications.

If you have questions about these Terms, contact us at:

• Company: SAF, LLC
• Email: support@salescoachpro.app
• Website: salescoachpro.io