Terms of Service

These Terms of Service ("Terms") govern your access to and use of Sales Coach Pro, an AI-powered sales training platform operated by Sales Coach Pro Inc. ("we," "our," or "us").

By creating an account or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use Sales Coach Pro.

Important: These Terms include an arbitration clause and class action waiver (Section 12) that affects your legal rights. Please review carefully.

You must meet the following requirements to use Sales Coach Pro:

• Be at least 18 years old
• Have the authority to enter into binding contracts
• Not be prohibited from using our services under applicable law
• Represent a legitimate business entity (for team accounts)

Plan Tiers

• Solo Agent: $49/month for individual users
• Team: $97/seat/month for teams of 8-15 users
• Enterprise: Custom pricing for organizations with 50+ users

Free Trial

New users receive a 14-day free trial with full access to all features. You may cancel at any time during the trial without being charged. If you do not cancel before the trial ends, your payment method will be automatically charged for the subscription tier you selected.

Billing

Subscription fees are billed in advance on a monthly basis. By providing payment information, you authorize us to charge:

• The subscription fee for your selected plan
• Any applicable taxes
• Additional charges for overage usage (if applicable)

Refund Policy

All subscription fees are non-refundable except:

• During your 14-day free trial period
• If we terminate your account due to our error
• As required by applicable law

You agree not to use Sales Coach Pro to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Upload malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble our software
• Use our services to compete with or build a competing product
• Share your account credentials with unauthorized users
• Scrape, harvest, or collect data without permission
• Use automated systems to access the platform excessively
• Transmit spam, unsolicited messages, or abusive content
• Impersonate another person or entity
• Engage in fraudulent or deceptive practices

Our Rights

Sales Coach Pro and all related technology, software, designs, trademarks, and content are owned by Sales Coach Pro Inc. and protected by U.S. and international copyright, trademark, and patent laws. We grant you a limited, non-exclusive, non-transferable license to access and use the platform for your internal business purposes, subject to these Terms.

Your Content

You retain ownership of all content you upload to Sales Coach Pro, including:

• Sales scripts and talk tracks
• Practice call recordings
• Custom scenarios and prompts
• Any other materials you provide

By uploading content, you grant us a limited license to use, store, process, and display your content solely to provide our services. We will not use your content for any other purpose without your permission.

Feedback

If you provide suggestions, ideas, or feedback about Sales Coach Pro, you grant us an unlimited, perpetual, royalty-free license to use, modify, and incorporate such feedback into our services without compensation or attribution.

Sales Coach Pro uses artificial intelligence to provide voice roleplay, call analysis, and coaching feedback. While our AI is trained to simulate realistic sales conversations, you acknowledge that:

• AI-generated responses may not always be accurate, appropriate, or complete
• Practice scenarios are simulations and may not reflect real-world customer behavior
• Call analysis and scoring are automated assessments, not professional coaching advice
• You should not rely solely on AI feedback for sales training decisions
• Human judgment and expert coaching remain essential for skill development

We are not responsible for decisions you make based on AI-generated content. Use our platform as a training tool, not as a replacement for professional sales coaching or management.

Termination by You

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing cycle. You will continue to have access until that date, after which your account will be deactivated.

Termination by Us

We may suspend or terminate your account immediately if you:

• Violate these Terms or our Acceptable Use Policy
• Fail to pay subscription fees when due
• Engage in fraudulent or illegal activity
• Pose a security risk to our platform or other users

Effect of Termination

Upon termination or cancellation:

• Your access to the platform will be immediately revoked
• You will no longer be charged subscription fees
• Your data will be retained for 30 days, then permanently deleted
• You may export your data before the deletion date by contacting support

Sales Coach Pro is provided "AS IS" and "AS AVAILABLE" without warranties of any kind. We do not guarantee uninterrupted or error-free operation, specific uptime or availability targets, accuracy or completeness of AI-generated content, or compatibility with all devices or networks.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SALES COACH PRO INC. SHALL NOT BE LIABLE FOR:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Decisions made based on AI-generated content
• Third-party actions or service provider failures

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $500, WHICHEVER IS GREATER.

Informal Resolution

Before initiating arbitration or litigation, you agree to contact us at salescoachpro@safdigital.xyz to attempt to resolve the dispute informally. We will make good-faith efforts to resolve disputes amicably.

Binding Arbitration

If informal resolution fails, you agree that any dispute arising from these Terms or your use of Sales Coach Pro will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

Class Action Waiver

YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any arbitration will be held in Delaware or another mutually agreed location.

For questions about these Terms, contact us at:

• Legal inquiries: salescoachpro@safdigital.xyz
• Support: salescoachpro@safdigital.xyz
• Mailing address: Sales Coach Pro Inc., 123 Main Street, Suite 400, Dover, DE 19901